Privacy Policy

Overview

Lighthouse is a client-communication tool used by real estate agents to guide buyers and sellers through their transaction — sharing progress updates, milestones, and documents. This policy explains what information we collect about agents and their clients, how it is used, and the choices available to you.

Information We Collect

Depending on your role, we collect:

• Contact information: name, email address, and phone number.
• Transaction details entered by your agent: role (buying or selling), stage of the transaction, milestones, next actions, and related notes.
• Documents you or your agent upload related to the transaction.
• Weekly update messages sent to you and delivery status of those messages.
• Login credentials, for clients who are given portal access.

How We Use Your Information

We use this information solely to:

• Send weekly transaction updates and milestone notifications by email and/or text message.
• Provide the client portal, so you can check progress and access shared documents.
• Let your agent track and manage your transaction on their end.

We do not sell your information, and we do not use it for advertising.

SMS Messaging & Consent

If you receive text message updates, it is because your real estate agent obtained your consent directly — typically during an in-person or phone consultation when your transaction began — and entered your phone number into Lighthouse on your behalf. These messages are transactional: they relate only to your active home purchase or sale (e.g., milestone updates, document requests). We do not send promotional or marketing text messages.

Message frequency varies based on your transaction's activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or by telling your agent directly. Reply HELP for assistance.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Email Communications

Email updates and portal invitations are sent using Resend. You can ask your agent to stop email updates at any time.

Third-Party Services

We rely on the following service providers to operate Lighthouse:

• Supabase — database, authentication, and document storage.
• Twilio — delivery of SMS text messages.
• Resend — delivery of email messages.

These providers process data solely to deliver the service described above and are not permitted to use it for their own purposes.

Data Retention & Security

We retain transaction data for as long as your agent's account remains active, or as needed to comply with legal obligations. Access to client data is restricted to your agent and their brokerage.

Your Rights

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by contacting your agent or using the details below. You may also opt out of SMS or email updates at any time.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact Us

Questions about this policy or your data can be directed to your agent, or to dave@davepepin.com.